Success Stories

Success Stories

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The team at F1 Training Bedford have recently been awarded the National Careers Service award for Best Learning Project in the East of England.

A big thanks to our learners and centre staff. This award is in recognition of the great work the learners and staff do in all of F1's learning centres. 


You're never too young to learn new skills: A case study of overcoming personal demons, perceived barriers to employment and understanding that we all have value.
Rob had been made redundant four years ago, was frustrated that he could not find work and felt his age and lack of qualifications were major barriers to him finding employment.
Perceived and attitudinal barriers to employment and sometimes harder to support than physical barriers. Click on the link/picture to read how the team at F1’s Ipswich centre helped Rob to overcome his barriers to employment and find sustainable employment.

Each month we ask our staff from each department to write a case study on the good work our clients do and share success stories.

This month we have decided to publish a nice story about Bob, one of our work programme customers in Norfolk.

This was a quick journey for our customer to gain the support that helped him to understand what he needed to gain sustainable employment.

Sometimes all it takes is faith, focus and support from a mentor to achieve your goals in life. In this case study, the help of the customers Mum also helped the customer access training and support. Please click the picture to read more.

Council reaffirms commitment to training

Forty staff members at Fenland District Council have successfully completed apprenticeship programmes and another 60 are currently working their way through them.

CLICK on the icon to read more

Apprenticeship Case Study - Fenland District Council shortlisted for national awards

In recognition for the positive work and commitment to excellence in staff development, Fenland District Council (FDC) has been shortlisted for the Apprenticeship Programme of the Year in the 2013 Learning Awards.

Click on the picture to read more about F1 Training's apprenticeship programme with Fenland District Council.



To enquire about funded training for your business, please email or call 01842 768330.

Back to work support Over 19 and unemployed? We can help you: • Find free training and qualifications* • Start training to help you stand out • Finding the right job • Work placements & Voluntary Work • Mentoring • Access to apprenticeship (16 years +*) • In work support after you find a job* You will be supported by experienced and qualified advice and guidance professionals. *Eligibility, terms and conditions apply. Ask for details.

How Brian found his dream job with F1 Training – Case study

Brian has previously working in the construction sector and due to the hard nature of the work, he had back problems and could not continue. Brian had previously been a labourer and had some forklift experience.

When Brian’s back problems started his self-confidence and motivation to work started to falter. Even Brian’s eating patterns changed, this was seen in the amount of weight he lost through this process.

Speaking to Brian, he felt he had a low chance of getting a job with his back problems and with his work experience of working in a sector that Brian felt he could now no longer work in. Brian was referred to F1 Training from Ingeus’s Norwich Work Programme project.

click on the link to see how Brian and F1 work together to find Brian's ideal job.

F1 Training’s new learning centre in Ipswich is open plan and is located on the second floor, benefiting from air conditioning and lots of space for you to learn. The building has a passenger lift and WC facilities on each floor.


Suite 2, Floor 2, Hubbard House, Civic Drive, Ipswich. IP1 2QA

Please call 01473 690880 for bookings and availability of our courses.


Can your company offer an 8 week zero cost work placement to an unemployed adult?

You can help one of our unemployed clients gain valuable work experience to help them to find a job. Whilst working for your company on a voluntary basis, you will receive a named contact from one of F1 Training’s employability team and a volunteer who will work either full or part time hours for 8 weeks.

This service is at zero cost to your organisation.

Please call or email: Norwich: or call 01603 283553 Gt. Yarmouth: or call 01493 336411

Click on link to see how you can participate in this scheme.

As special event was held on 31 October 2011 at Fenland District Council to celebrate the success of staff who have successfully their NVQ's, maths and/or English qualifications.

The event was hosted by FDC's Chief Executive, Paul Medd.

F1 Training has helped over 485 of FDC's staff achieve qualifications in the past 4 years. There are currently 103 of FDC's staff currently enrolled on a mixture of learndirect and adult apprenticeship courses, also supported by F1 Training.


Fred’s journey back into work

F1 Training delivers the National Careers Service (NCS) contract in Norfolk, Suffolk and Bedfordshire. NCS is a government funded initiative aimed at helping adults gain access to advice, guidance and support to help them improve skills and employability.

The following case study is a nice example of how F1 Training’s NCS advisors have helped one of our clients back into work.

Fred’s journey back into work gives a good example of the type of journey you may follow in gaining access to support.

NCS is available to adults over 20 if you are employed or over 18 if you are referred from Job Centre Plus. Click on the photo to read more about Fred’s journey.

Call our freephone number 0800 612 4764 if you would like to access the nextstep service in Bedford, Ipswich, Gt. Yarmouth, Norwich or Thetford.

Ongoing mentor support enables unemployed offender to improve employability.

There are many ways in which the ESF funded Job Deal has helped unemployed offenders in the East of England. This case study is of a client that wanted to gain employment in a new sector and make a new start, but the barrier of transport in a rural community was an issue. Read on to see how F1 Training helped.

“Helping to get on in work and life”

As a NextStep adviser we see many successful stories, like Mary’s.

Initially we see the difficulties and barriers, but with some professional advice these can be overcome.

Working with the client and moving forward together through their learning and development journey, a  positive attitude can be developed and now in a short time period new qualifications and new skills have been gained to find valuable employment.

If you would like to read Mary's full story, please click on the nextstep logo


Work Programme Result
CPA 1    East of England    Ingeus (with F1 Training in Norwich and Gt. Yarmouth), Seetec (who got Bedford)

Following the publication of the Work Programme results today, Ingeus has been named a preferred bidder to act as a Prime Contractor in the East of England contract package area.

F1 Training is delighted with this result and look forward to working with Ingeus to make the Work Programme a success from day one. We are continuing to work on our implementation plan and aim to build on the great work we have achieved through both skills and employability contracts.

F1 Training will deliver the sub-contract in Norwich and Gt. Yarmouth, where we already have established learning centres and employer engagement.

This is obviously great news and an exciting opportunity for our organisation to deliver an exceptional service to the Department for Work and Pensions and to our shared clients.


Success Update…

A number of our clients on the Job Deal Project want and need to become self employed.

One essential item for the self employed who are dealing with the general public is possession of a ‘Public Liability Insurance certificate’. However, most insurance companies will not allow offenders to gain cover unless their conviction was for a motoring offence.


Bin there, got that!

The Fenland District Council leader was speaking after presenting 14 of the council’s Refuse and Street Cleansing team with Cleaning Apprenticeship certificates, that were supported by F1 Training.

Matt used UK Online courses to improve his employability


Matt has had a difficult time in the past as due to an periodic illness and walking disability had not worked for a 5 year period. Matt had got caught in a rut of not working, claiming incapacity benefit and had little confidence in his work skills, education or training. Matt had left school when he was 15 with no qualifications or vocational training and had been “muddling through life” for over 35 years. Matt also felt he was too old for “second chances” as he was now approaching 50. Matt suffers periodically from depression. He also fell off his bicycle many years ago and this can result in pain for him when he walks. He cannot stand for a long period of time. This had resulted in Matt feeling like he couldn’t get work and felt “society was leaving him behind”.

F1 Training has helped hundreds of adults in the East of England into employment in 2010. This case study also illustrates that we dont just help job centre plus clients and those who volunteer. What follow is a nice case study of some great work F1 has done in HMP Bedford with an offender who wants to improve his skills and employability for when he gets released.

Bob came to F1 Training in Gt. Yarmouth to get some qualifications for the first time in his life.

Bob needed formal qualifications to help him get a new job after being made redundant.

He had no formal qualifications and felt his previous skills had no value in the local job market.

He was frustrated that he couldn’t find a fulfilling job.

Click on the photo to see how Bob found sustainable employment with the help of F1 Training's employability team.

Case Study: NOMS ESF

Job Deal Project JG’s sustainable employment and progression

Read how F1 and JG worked together on the Job Deal Project towards sustainable employment

Case Study: NOMS ESF

Job Deal Project Local Business Start-up employs four ex-offenders


Three months ago F1 started to work with 12 offenders through the Job Deal project. 4 now have new skills and jobs.

See full details in the following case study

Fenland Council Presentation Event:

Skills for life success story

F1 Training's partnership with Fenland District Council’s firm commitment to continuous staff training and development was underlined at a ceremony at Fenland Hall last week.

Broadland’s cycle re-cycle is a pedal perfect day Recycled and restored bikes are recycled by offenders working on community payback orders and are given to the Bicycle Aid for Africa charity, where they would be used by villagers in many countries. A number of more sporty models donated will be used by the Sustrans charity, which promotes sustainable transport and cycling choices in the UK. click on the picture to read more.

JOB DEAL ESF - Case Study

August 2010

Written by Azara Sultana

After 12 years of working in a public sector organisation as a security officer, SW was told the harsh reality of gaining a criminal record. He could no longer work with his organisation as his employer perceived that he may be a risk to the company’s reputation. The only reason they gave him for his dismissal was his newly acquired criminal record.

Click on the recycle picture to see how F1 Training helped SW overcome his barriers to employment.

F1 Training wins “Learndirect Centre of the Year” along with valued client Fenland District Council who won “Large Employer of the Year”. F1 Also won highly commended for “Working with Employers”.

MJ Awards - Livening Up Local Government

F1 Training have only played a small part in helping FDC, but we would like to congratulate them and thank them for letting F1 Training be part of this success.


F1 Computer Services and Training, based in Stowmarket, won the Centre of the Year Award, sponsored by Becta, which recognises learndirect centres that have provided outstanding customer care and tutor support for their learners, and have used technology innovatively to provide supported e-learning to businesses and individuals. The F1 centre also won the Working with Employers Award, which recognises learning centres that work with local businesses using Train to Gain or other methods, resulting in benefits for the businesses they support. F1 Computer Services and Training Ltd was nominated for the awards because of the great work it is doing to deliver skills and qualifications to those on probation in the community, as well as to staff at Fenland District Council. Through innovative 'Recycle a Cycle' and 'Recycle a Computer' schemes, learners on probation take on training that includes refurbishing bicycles and IT equipment. The finished products are then used by both local and international charities. Its work with the district council includes providing a range of NVQs to staff, and it is now supporting the council to improve the skills of residents in their area too.

Glenn Forbes, a tutor at F1 Training in Stowmarket, won the learndirect Learner Support Award 2009, which recognises learndirect staff and tutors who have provided outstanding customer care and tutor support for their learners. Glenn started with learndirect as a tutor in Stowmarket more than seven years ago, and has since progressed in his role as senior manager leading on NVQ and Apprenticeship delivery. He helps learners achieve their goals through constant encouragement and enthusiasm, giving clear advice and guidance, and making learning enjoyable. He has not only helped learners, but has also supported tutors in their own development, including their training to become NVQ assessors. An employee from an organisation that Glenn works with said: “He is patient, able to go at the pace of the learner, and has a great way of encouraging staff to do the best they can”.
Fenland District Council’s Customer Access Manager, Pam Ashworth; seconded to F1 Training, scooping the Learndirect Achievement Award at the East of England Regional Awards Ceremony 2008. Pam went onto the National Learndirect Achievement Awards and recieved a highly commended award for her dedication to her learners.
F1 Training supervises offenders in a small network of recycle centres in the East of England. Recycling of bikes and tools; if it can be repaired or refurbished it will be. Scrap is sold to fund charitable work. Refurbished bikes will go to Bikes for Africa and tools will go to Tools for Self Reliance (TFSR scheme should start in September 2010), both of which are charities that can also supply the projects with raw materials. These projects not only recycle and benefit the environment, but through embedding skills aimed at boosting employability we can help adults gain access to skills, training and mentoring. This is ultimately aimed at reducing re-offending rates. Attached is a letter written by one of the offenders who participated in our recycle project. For further details on this article, please fill in the contact form or call customer services on 01449 770911.
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