Privacy Policy

Terms and Conditions
Please read these Terms and Conditions of Use ('Terms') carefully before using any of F1 Training’s services. These Terms apply to all users of this Website including casual browsers.
 
1. Terms applying to all users of this website.
Additional terms and conditions apply if you enrol on a course (Part B and Part C). These will be drawn to your attention during the process of enrolment.
In these Terms, 'we', 'us' and 'F1 Training' means:

F1 Computer Services and Training Ltd

F1 Training - Norwich

48 Prince of Wales Road

Norwich

NR1 1LL


which is the owner of this Website, and 'you' means the user of this Website. We reserve the right to withdraw all or part of the Website at any time
By using this Website you agree to be bound by these Terms.
You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.
Whilst we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).
We cannot promise that access to the Website will be uninterrupted or error free. You accept that you will not have a claim for breach of contract (either against us or any of our partner organisations) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.
We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website :
•    any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;
•    any loss or corruption of data; or
•    any indirect or consequential loss.
The exclusions and limitations of liability contained in this section do not apply to :
•    any loss or damage resulting from death or personal injury caused by our negligence;
•    loss or damages arising from our fraudulent misrepresentation; or
•    any other losses which may not be excluded or limited by law.
Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.
The receipt of the services is personal to you and you may not transfer your rights to access the course materials or to receive the services to another person unless we have consented in writing to you doing so.
If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.
If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in the future.
These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
Purpose of the Website
The purpose of the Website is to provide individuals and businesses with information on the range of courses, centres, products and other services offered by F1 Training and/or partner organisations.
Copyright
The materials on this Website are protected by our and by third party copyright and other intellectual property rights.
You agree that we have no responsibility or liability for the deletion or failure to store any messages or other communications that you send or receive.
You acknowledge that you are solely responsible for any content or other materials that you send or post to any part of the Website and that all communications may be moderated by F1 Training and that F1 Training reserves the right to remove any message which is inconsistent with our aim of promoting an inclusive environment. You agree not to use any part of the Website:
•    for any unlawful purposes;
•    to transmit, store  or communicate any material which is obscene, offensive, blasphemous, pornographic, unlawful, threatening, menacing, abusive, harmful (particularly to minors), an invasion of privacy, defamatory, libellous, vulgar or otherwise objectionable;
•    to transmit, store  or communicate any material which infringes our or any other person's copyrights, trademarks, patents, moral rights or other intellectual property rights of any nature;
•    to transmit, store or communicate any material that contains images, audio or video recordings, software or other material protected by intellectual property laws (or by the rights of confidentiality or privacy, where applicable) unless you own or control the rights thereto and have received all necessary consents and agreement in relation to any third parties' interest in the material;
•    for commercial purposes including without limitation the publishing or circulation of any promotion, or advertisement, or the solicitation of funds or the sale or supply of goods or services;
•    to transmit, store  or communicate any material which is likely to have a detrimental effect on our or any other person's reputation;
•    harvest content or IP addresses or transmit or communicate any material which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or server or any other computer or that contains any unsolicited or unauthorised materials, chain letters, junk mail, spam or similar; 
•    to transmit any material which is likely to cause harm to F1 Training or anyone else's computer systems, including but not limited to any virus, code, worm, data or other routine purposely designed to damage or cause any defect, error, malfunction or corruption to any computer system;
•    to restrict or in any way inhibit any person from using this Website;
•    to transmit, store or communicate any material which is irrelevant to the subject matter;
•    to transmit, store or communicate any material in breach of the Computer Misuse Act 1990;
•    to impersonate or falsely state or misrepresent your association with any entity or person including without limitation F1 Training, our learning centres, tutors or other learners;
•    to delete any author contributions, legal notices or proprietary designations or labels in any file which is uploaded or falsify the origin or source of the material which is transmitted or communicated;
•    to obtain, collect or store any personal data about any visitors or learners of the Website;
•    to transmit applications which make excessive demands on bandwidth;
•    to use the facilities provided through this Website, or to receive any newsletter or service under more than one user name and/or user account number without the consent of F1 Training.
Removal of content and response to complaints
In the event that you send any content that breaches the provisions of the above paragraph, F1 Training reserves its right to remove that content or disable access to it and to respond to any complaints made by a third party in respect of that content. F1 Training will not be liable to you if it removes any content because it believes that such content breaches the provisions of these Terms.
F1 Training shall have the right without notice to record the IP address from which any user submitted content is transmitted or communicated through this Website.
F1 Training may also preserve any content that you send or receive if required to do so by law or if reasonably required to ensure compliance with the Terms or to respond to third party complaints about such content.
F1 Training reserves the right to delete any contribution, or take action against any account, at any time, for any reason.
Third Party Links
We may provide links to third-party websites from time to time. This may include links to sites owned by associated companies of F1 Training. Any  link (including without limitation any links posted by other users of the Website) are provided for your convenience only and are accessed at your own risk. We are not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites, and, unless otherwise stated are not responsible for and do not endorse or recommend any third party website or its availability or contents or any agreement or understanding you enter into with a third party through a third party website. If you choose to use any of the links provided, you should ask for access to the terms and conditions and privacy statement of the third party website. F1 Training does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you in respect of these third party websites.
Amendments to the Terms
We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. If we do so, the updated version will be effective as soon as it is uploaded on to this Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you visit this page each time you visit the Website to ensure that you are aware of and are complying with any changes that we have made to these Terms. If you continue to use the Website you will be deemed to have accepted those changes from the point at which these changes come into effect.
Terms applying if you enrol for a F1 Training course in a F1 Training learning centres or any other location
Please read these Terms carefully before enrolling on a course.
For the purposes of these Terms:
•    'we' and 'us' means the F1 Training provider who will provide the Services to you. The Services are provided by the Provider and not by F1 Training. When you enrol on a course the F1 Training provider will be the person who operates that F1 Training centre to which you pay your Course Fee.
•    'you' means the learner receiving the Services;
•    'enrol' means the process of enrolling for a course and the term "enrolment" shall be construed accordingly. When you enrol this will involve you completing the relevant application forms;
•    'Services' means (i) the provision of the Course Materials in electronic format via the Website unless you have requested that the Course Materials be provided in paper or other format where that option applies; and (ii) the provision of tutorial and other support;
•    'Course Materials' means the materials required to complete the Course; and
•    'Course Fee' means the fee payable for the provision of the Services.
Password
When you enrol for a F1 Training course you will be asked to select a user name and password. As you will be responsible for all activities that occur under your user name and password, you should take care to keep your user name and password confidential. You must notify us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure.
The information that you provide to us when you enrol for a F1 Training course or at any other time is subject to the F1 Training Privacy Statement.
Privacy
We treat your privacy very seriously. Please read our Privacy Statement if you would like further details about the information we collect and how it is used.  By using this Website and submitting personal data you acknowledge and agree that you have understood and accept the terms of the Privacy Statement..
Provision of the Services
When you enrol for a F1 Training course you will be issued with a learner reference number which will be retained by you throughout your relationship with F1 Training.
We will provide you with access to the Course Materials once you have enrolled. If the Course Materials are delivered in an offline format the materials will be despatched to you after your enrolment. We will endeavour to get offline course material to you within 8 working days after your enrolment.  You will need to log on using your chosen user name and password to access the course materials on-line.
Tutorial support will be provided on a first-come first-served basis. Tutorial support in the F1 Training centre will be available during the normal opening hours of the F1 Training centre.
Your Right to Cancel the Course
Once you have enrolled for a Course, if you decide that you wish to cancel your enrolment, you may do so provided that:
•    you notify the F1 Training provider that you wish to cancel your enrolment; and
•    you have not accessed the Course Materials or obtained tutorial support.
Quality of the services
We will use reasonable skill and care in the performance of the services. We will provide the services in accordance with the course description which is set out on the Website or which was made available to you at the F1 Training centre when you enrolled.
We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is on the Website or which was made available to you at the F1 Training centre when you enrolled) and we expect you to take reasonable care to verify that the course in question will meet your needs, particularly if you are in receipt of funding from the Skills Funding Agency, or any other agency, in respect of your course. Further, we do not make any commitment to you that you will obtain any particular result from your receipt of the services or that you will obtain any particular qualification from your receipt of the services (unless stated otherwise in the course description on the Website or at the Learning Centre when you enrolled, subject to your successful achievement of that qualification).
Except as described earlier in this statement, if you are not accessing your course in a F1 Training centre we do not make any commitment that the Course Materials will be compatible with or operate with the software or hardware on your computer.
Additional charges may be payable to third parties for use of the software necessary to view and download the Course Materials. You are responsible for paying these charges. In the event that you attend a F1 Training centre and wish to access the course materials from a computer at the F1 Training centre, we will reserve the right to charge you a reasonable fee in respect of your use of such equipment.
All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.
Payment by you of the Course Fee/Sponsorship from the Skills Funding Agency
You agree to pay us the course fee (including VAT where applicable) to F1 Training.
If you are eligible for public funding from the Skills Funding Agency towards the Course Fee and we have confirmed this to you during Enrolment, you will only be obliged to pay us that part of the Course Fee which is not met by the Skills Funding Agency, details of which will have been provided to you on the forms given to you by the F1 Training provider when you enrol.
We reserve the right from time to time to change the amount of the Course Fee. The current Course Fee for any course at any given time will be displayed on the Website or notified to you by the F1 Training centre. In the unlikely event that due to a technical error, the amount of the Course Fee is incorrect, we will notify you as soon as we reasonably can. You will then be entitled to choose between receiving a refund of the monies that you have paid to us (in which case you will not be enrolled on the course) or to pay the balance of the Course Fee to us.
Our Rights to Stop Providing the Services to You
If you are an on-line learner, we will make the Course Materials available to you via the Website from Enrolment until the earlier of:
•    your notifying us in writing, by email or by telephone that you have completed the course and no longer require access to the Services;
•    your failing to access the course materials for a period of 180 days or more; or
•     90 days after your F1 Training provider marks the course as completed or achieved.
On the occurrence of the earlier of the events above, we will suspend your access to the Course Materials. If you wish to subscribe for the Services after your access to the Course Materials has been terminated, you will need to enrol again.
We reserve the right to stop providing the Services to you immediately in the event that:
•    you fail to comply with paragraph 19 of these terms which deals with the manner in which you are permitted to use the course materials and the Website; or
•    you fail to conduct yourself in an appropriate manner when communicating with or receiving support from us or when attending any F1 Training centre. By this we mean that you act in such a way as to threaten, intimidate or otherwise harass our staff, or that your conduct is violent or threatens the physical safety of either our staff or any other person at a F1 Training centre; or
•    (where you are in receipt of funding from the Skills Funding Agency in respect of all or part of the Course Fee), you fail to comply with the requirements of the Skills Funding Agency as described either on the Website or in the materials given to you at the F1 Training centre when you enrol.
If we exercise this right we will notify you via email or your chosen route. We will then immediately suspend your access to the Course Materials.
Complaints
In the event that you are not satisfied with any aspect of the services, please contact us.
Our Liability to You
The exclusions and limitations of liability contained in these Terms do not apply to:
•    any loss or damage resulting from death or personal injury caused by our negligence;
•    loss or damages arising from our fraudulent misrepresentation; or
•    any other losses which may not be excluded or limited by law.
We shall not be responsible to you in the event that we cannot provide the Services to you due to an event beyond our reasonable control, which includes (but is not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. In the event that we are prevented from providing the services by such an event, we will take all reasonable steps to try to reinstate the provision of the services to you as soon as is reasonably practicable.
In no event shall we be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for any indirect or consequential loss that you may suffer.
We are not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials; or (b) during completion of any course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the course materials, and (ii) all data that you are inputting when completing the course.
Except where the above applies, our maximum aggregate liability to you for any claim that you may have against us under or in connection with the provision by us to you of the services which is not otherwise excluded in these Terms (including without limitation where such claim arises as a direct result of any negligent technical advice provided by us and/or by F1 Training) shall be limited to the amount of the course fee which has been paid or is payable by you or on your behalf (before such course fee is reduced by the amount of any public funding for which you are eligible).
Each provision of this paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.
Your Right to Use the Course Materials and your Related Obligations
In consideration of receipt by us of the course fee, we grant to you a non-exclusive, non-transferable license [i.e.not to be used by, or transferred to, another person] for you to use the Course Materials for the sole purpose of non-commercial home, work or F1 Training centre use in connection with the receipt of the Services. As such, you may make copies of the Course Materials as they appear on the Website as necessary incidental acts during your viewing of it, and you may print for your personal use so many pages of the Course Materials on the Website as are reasonable for private purposes. You may not makes copies of any Course Materials supplied to you in hard copy format.
Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either our copyright or our other intellectual property rights, and / or the copyright or other intellectual property rights of our licensors.
Enrolment
We will help you to choose the correct course. We will assess your skills and knowledge and provide advice and information before you start learning to make sure you choose the right course.
We will provide you with the online course materials for the course and access to F1 Training online and its tools and resources for learners.
If you are eligible for funding to pay, or help to pay, for the course, you must provide us with evidence and we will obtain that funding for your learning. You must follow the terms and conditions of the course.
When you have signed and returned the Learning Agreement to us, we will provide you with an online tutor. Your tutor will provide support and guidance to you during your course.
By accessing your course you will be deemed to have accepted these terms and conditions and the terms of the Learning Agreement.
Your course
Your course is a mixture of online software, tools and information in the website, and tutor support from us. The contents of the course are listed in the Learning Agreement. The course is designed to help you to achieve the qualification you have chosen with support from us.
Whether you pay a fee or not, you are not “buying” the course. You are being licensed to “use” the course while you are on the course. You cannot “keep” the course forever. You cannot give or sell the course to anyone else. The course always remains the property of F1 Training.
Assessment:
Assessment is an important part of your course. It is the only way to get the qualification that you want when you have finished your learning. It may be the Online test for maths and English, or the e-portfolio if you are doing a vocational qualification.
If you are doing a maths or English qualification we will agree with you a suitable test centre before your learning starts. If we cannot agree a suitable centre, which you are prepared to go to for the test when you have completed your learning, we cannot provide the course or tutor support to you. When you are ready to take your maths or English test, F1 Training will arrange with you a suitable time and date to visit that centre and take your test. There is no charge for this service. If you do not attend a booked test session that you have agreed with F1 Training, without at least 3 working days prior notice, we may charge you a cancellation fee of £37.00.
If you are doing an NVQ, your F1 Training assessor will help you prepare and submit your e-portfolio. This is part of the support F1 Training will provide for this course and there is no extra charge.
Quality of the services
We will use reasonable skill and care in providing the services to you. We will do so according to the qualification content set out in the agreement. We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is given in more detail on the website). We expect you to take reasonable care to make sure that the course you have chosen will meet your needs, especially if the Skills Funding Agency is providing funding to support your course.
We do not make any commitment to you that you will obtain any particular result from your receipt of the services. We do not make any commitment to you that you will obtain any particular qualification from your receipt of the services (unless stated otherwise in the course description on the website subject to your successful achievement of that qualification).
All representations, warranties and/or terms and/or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law.
Password and Learner Reference Number
When you registered for F1 Training you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your username and password. You must tell us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure. We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.
We will provide you with access to your course once you have enrolled. You will need to log on using your user name and password to use the course.
When you first enrol for a F1 Training course you will also be issued with a learner reference number. We may use this number in correspondence with you.
Course fee and funding from the Skills Funding Agency
You may be eligible to have part or the whole cost of the course paid for you by the SFA. If so, you must provide us with the evidence we request. If you are not eligible for funding support, you will have to pay the whole cost of the course.
You agree to pay us the course fee, (including VAT where applicable), if a fee is required for the course. You may be asked to pay a course fee even if you are eligible for some funding from the Skills Funding Agency. Your advisor will explain any cost to you before you are asked to sign the Learning Agreement. The Learning Agreement shows the course fee payable by you.
Privacy and data protection
We treat your privacy very seriously. The information that you provide to us when you enrol for a F1 Training course or at any other time is subject to the F1 Training Privacy Statement. Please read this. It sets out what information we collect, when we collect it, what we use it for, and who we can give it to. If you would like further details about the information we collect and how it is used, please ask your tutor. By using this Website you agree that you have understood and accept the terms of the Privacy Statement.
When you started using the F1 Training website, you agreed with your tutor what information you wanted to receive and what contact options you wanted for research and feedback. If you want to change these, please contact your tutor.
Managing Information Across Partners (MIAP) and the Unique Learner Number (ULN) Statement
The Managing Information Across Partners (MIAP) service is operated by the SFA for learners aged 14 years and over and learners registering for relevant post-14 qualifications. MIAP is responsible for the operation of the Learner Registration Service and also the creation of a Learner Record.
Learner Registration Service (LRS)
By enrolling with F1 Training, you agree to us providing MIAP with the following personal data so that MIAP can allocate you a Unique Learner Number (ULN):
•    Given Name
•    Family Name
•    Gender
•    Date of birth
•    Postcode
•    Details of how your identity was verified
The LRS will enable organisations listed in section 537A of the Education Act (www.miap.gov.uk) to access your ULN and verify the details used to create your ULN, thereby saving you having to supply the same information repeatedly to different organisations.
Learner Record
By enrolling with F1 Training, you also agree to us providing your participation and achievement data to MIAP so that MIAP can create and maintain a Learner Record. Your ULN will enable you to access the F1 Training participation and achievement data held in your Learner Record via a website and will allow MIAP to share this data with those organisations listed in section 537A of the Education Act (www.miap.gov.uk), if you tell F1 Training that you are happy for MIAP to do so. You can decide to opt out of MIAP sharing your participation and achievement data at any time and current details of how to do so can be found at www.miap.gov.uk or by telephoning 0845 6022589. MIAP may use and disclose anonymised information pulled from Learner Records for statistical purposes. F1 Training is not responsible for MIAP's privacy practices and you should read about such practices at www.miap.gov.uk.
SFA Data Protection Statement
The SFA requires that we also tell you about its own privacy statement so that you understand how the SFA will use the information that we give it. It says:
“How we use your Personal Information
The personal information you provide is passed to the Chief Executive of Skills Funding and, where required, the Young People’s Learning Agency for England (“the YPLA”) to enable those organisations to fulfil their statutory obligations, principally under the Apprenticeships, Skills, Children and Learning Act 2009. Both organisations are registered as data controllers with the UK Information Commissioner’s Office.
The Skills Funding Agency funds adult further education and skills training, including apprenticeships, in England. The YPLA is responsible for arranging the provision of funding for the education and training of young people in England. The Skills Funding Agency processes learner data on behalf of the YPLA.
The information you provide may be shared with other organisations for purposes of administration, the provision of career and other guidance and statistical and research purposes, relating to education or training. Other organisations include the Department for Children, Schools and Families, the Department for Business, Innovation and Skills, Local Authorities, Connexions, Higher Education Statistics Agency, Higher Education Funding Council for England, educational institutions and organisations performing research and statistical work on behalf of the Skills Funding Agency, the YPLA, or partners of those organisations. The Skills Funding Agency also administers the learner registration service (LRS) which uses your learner information to create and maintain a unique learner number (ULN).
Further information about use of and access to your information is available at:
•    Skills Funding Agency
•    YPLA
At no time will your personal information be passed to organisations for marketing or sales purposes. The YPLA, the Chief Executive of Skills Funding and their partners may wish to contact you from time to time in respect of surveys and research to monitor performance, improve quality and plan future provision and to inform you about courses, or learning opportunities relevant to you.”
When you started using the F1 Training website, you agreed with your tutor what information you wanted to receive and what contact options you wanted for research and feedback. If you want to change these, please contact your tutor.
General
Subject to the terms of any agreement we conclude with you if you enrol on a F1 Training course, we reserve the right to withdraw all or part of the Website at any time.
These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
These Terms and for learners registered online, the Learning Agreement, constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services. You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms or the Learning Agreement (which includes, for the avoidance of doubt, the description of the Services set out on the Website, in the Learning Agreement, by a F1 Training advisor or provided to you in a F1 Training centre or by our helpline). Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.
The agreement between us which is comprised of these Terms and/or the Learning Agreement is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
The continued use of the Website following any changes to the Terms will mean that you accept such changes.
Last Updated: 12 May 2016